Staff Product Manager - WhatsApp

📋 Description

• Define product vision, roadmap, priorities, success metrics across onboarding, templates, flows
• Simplify onboarding with self-service verification, number mgmt, multi-account config.
• Own messaging deliverability, account health, diagnostics, issue resolution.
• Lead messaging-template lifecycle: categories, approvals, localization, libraries.
• Own end-to-end calling: WebRTC softphone, recording, transcripts, quality, instrumentation.
• Drive interactive messaging and workflow capabilities: data exchange, encryption, publishing

🎯 Requirements

• 8+ years in product management for complex B2B SaaS, messaging/AI/CRM/platforms at Staff/Lead level.
• Deep knowledge of business messaging CPaaS or related telecom platforms.
• Real-time voice tech (WebRTC/VoIP), focus on reliability and instrumentation.
• Strong fluency across APIs, webhooks, LLM behavior, rate limits, observability, scalability
• Experience building on third-party platforms with ecosystem/policy changes.
• Understanding of usage-based monetization, multi-currency billing, wallets.

🎁 Benefits

• Competitive compensation aligned with experience.
• Fully remote in India.
• Opportunity to own a high-impact product used internationally.
• Senior IC ownership in a fast-growing environment.
• Work on messaging, AI, automation, monetization at scale.
• Lean, fast-moving culture with collaboration across global teams.