Service Delivery Technician

📋 Description

• Resolve requests and issues in person and remotely via phone, IM, or email
• Monitor and maintain service queue based on SLAs
• Stay current on hardware-related technical problems and resolutions
• Assist with testing and evaluating software for future deployments
• Troubleshoot and repair desktop technologies, printers, and handheld devices
• Assist with moves, adds, and changes and keep documentation in the service desk KB

🎯 Requirements

• 1+ years of relevant experience
• Experience with helpdesk and/or end user support
• Excellent communication and customer service skills
• Ability to troubleshoot and recommend solutions
• Ability to work in a fast-paced team or independently
• Desktop/Laptop hardware and software support

🎁 Benefits

• Competitive total rewards including medical, dental, vision, life insurance for employees and
• 401(k) and profit-sharing programs
• Paid time off and holidays; vacation leave accrual
• Opportunities for personal and professional growth