Senior Customer Success Manager

📋 Description

• Own and manage a portfolio of customer accounts
• Be a trusted advisor through onboarding to renewal
• Lead onboarding and deliver live product training
• Monitor key metrics: satisfaction, NPS, retention, growth
• Identify expansion and upsell opportunities
• Act to reduce churn and improve retention

🎯 Requirements

• 3+ years in customer success, account mgmt, or similar
• Customer-centric with proven outcomes
• Strong relationship building with stakeholders
• Experience managing renewals and expansions
• Excellent communication and organization
• Analytical with ability to forecast ARR changes

🎁 Benefits

• Competitive salary
• Health insurance
• Stock options
• Remote-first environment
• Collaborative culture
• Global, cross-functional exposure