Remotely
restvpnjsontcp/ipxmlssohttp/httpsng firewalls
Job Description
📋 Description
- Primary point of contact for top-class customers; escalation manager for enterprise support
- Own and drive escalated issues, handle critical incident response
- Collaborate with support, engineering, product, sales and other teams
- Lead weekly technical team calls and drive process improvements
- Contribute to incident management and RCA documentation
🎯 Requirements
- Must be proficient in the English language
- Must be a United States citizen for access to US federal/Canadian environments
- Minimum 7+ years supporting large enterprise customers
- Strong communication, de-escalation, and organizational skills
- Excellent written/spoken communication and multitasking in a fast-paced environment
- Leadership to drive conversations and hold teams accountable
🎁 Benefits
- Salary range: $72,500 – $147,000 USD
- Health plan and other benefits; Netskope Benefits site
- Compensation includes potential bonuses and stock awards
