Director of Customer Success, China

📋 Description

• Manage top-tier clients as a dedicated CSM.
• Collaborate with AdOps and sales to drive revenue and improve client campaigns.
• Hire and onboard new CSMs; ensure effective ramp-up.
• Mentor CSMs to develop team skills and follow core principles.
• Guide CSMs on client communications via email, Slack, presentations, and calls.
• Monitor key account health metrics and address risks to improve retention and expansion.

🎯 Requirements

• Experience in advertising technology or a related field
• 6+ years in a DSP/programmatic work environment
• 3+ years in people management
• Ability to adapt to a rapidly changing technology environment
• Thrives in a fast-paced, digital environment
• Excellent written and verbal communication, organizational, and time management skills