Customer Operations Associate

📋 Description

• Deliver exceptional experience to new and existing customer/insurance agents
• Communicate policy status and agent compensation accurately
• Navigate systems handling consumer policy info and partner agent data
• Explain complex agent payments and contract details clearly
• Provide service via email, live chat, SMS, and phone for partners
• Develop knowledge of Ethos products and processes to support customers/agents

🎯 Requirements

• 1-3 years in customer support, success, operations, or related role
• Life insurance experience a plus but not required
• Very detail oriented with agent compensation/contract details
• Bachelor’s degree preferred
• Experience with Salesforce or equivalent support/help desk software preferred
• Strong problem-solving curiosity and drive