Senior End User Experience Manager

📋 Description

• Lead Nexthink's global EUE team across five countries
• Own end-to-end IT Workplace experience (devices, peripherals, remote office infra)
• Drive adoption of Spark and AI-powered ITSM platform
• Collaborate with Engineering and Product on in-development tools
• Ensure security/compliance within ISO 27001 and SOC 2 boundaries
• Act as internal champion for Digital Employee Experience (DEX)

🎯 Requirements

• 5+ years people management, distributed/global teams
• Experience in IT end-user support or workplace tech at scale
• Hands-on automation and AI-driven support tooling
• Hands-on user of DEX platform; internal advocacy
• Comfort with in-development products, ambiguity, and operational feedback
• Strong analytical mindset with data, SLAs, KPIs

🎁 Benefits

• Internal IT leadership role with innovation focus
• Hybrid work model with international exposure
• Working with ISO 27001/SOC 2 compliant environment
• Budget ownership for tooling, vendors, and team resourcing