L2 IT Technician Team Lead

📋 Description

• Lead day-to-day coordination of the L2 Technical Helpdesk across two locations.
• Act as main liaison between IT, operational managers and third-party providers.
• Develop team, improve processes, and deploy technical and operational solutions.
• Oversee rotas, leave, training and performance reviews.

🎯 Requirements

• Third-level IT qualification.
• Minimum of three years’ IT experience; strong leadership and project coordination.
• Strong networking knowledge (switches, routers, cabling) and Windows knowledge (Windows 11, Server
• Excellent analytical, problem-solving and English communication skills.
• Ability to work independently and in a team; attention to deadline/service levels.
• Eligibility to work in Ireland; relevant certification advantageous.

🎁 Benefits

• Onsite role with occasional travel to other offices; some out-of-hours work may be required.
• Opportunity to lead a team, improve processes and develop IT service delivery.