Business Analyst/Help Desk Support

📋 Description

• Serve as a connector between product teams, engineers, and end users by triaging requests and
• Receive and respond to requests promptly with clear, user-friendly communication.
• Investigate issues, coordinate escalations, and follow them through to resolution.
• Create and maintain training materials, step-by-step guides, FAQs, and video tutorials.
• Build and maintain self-service knowledge resources using SharePoint and GitHub.
• Translate technical concepts for non-technical audiences and support operational tasks.

🎯 Requirements

• Bachelor’s degree is required.
• Experience working across technical and non-technical teams and translating needs into technical
• Strong written and verbal communication with accessible documentation skills.
• Experience creating training materials, user guides, FAQs, or similar content.
• Familiarity with SharePoint and GitHub.
• Experience or exposure to SQL, Python, or R is a plus.

🎁 Benefits

• Fully remote work arrangement within the United States.
• Competitive salary range of $85,000–$110,000, determined by location, skills, experience, and level.
• Comprehensive employee benefits package.
• Company-matched 401(k) retirement plan.
• Flexible paid time off and paid holidays.
• Technology and education stipend.