IT Support Technician

📋 Description

• Senior IT support contributor handling high‑complexity tickets and queue health.
• Anchors regional pod and manages day‑to‑day IT operations, procurement, and onboarding.
• Backups site operations and pod leadership when IT manager absent.

🎯 Requirements

• 5+ years of IT support or end‑user computing experience
• Strong troubleshooting across endpoints, networking, and infrastructure
• Experience with ServiceNow, Okta, Slack/Zoom, Google Workspace
• Endpoint management platforms: Tanium, JAMF, Intune/Autopilot
• Ownership of high‑complexity tickets, incident command, RCA documentation

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support