Key Account Store Operations Specialist

📋 Description

• Support and grow our largest North American accounts with the Enterprise Account team.
• Lead onboarding and store launches, track progress and timelines.
• Engage partner store teams, resolve issues, and ensure positive experiences.
• Respond to data requests and monitor store performance metrics.

🎯 Requirements

• Customer support experience in a fast-paced environment
• Strong organizational skills with attention to detail
• Problem-solving skills with experience using performance metrics
• Excellent communication over phone and email

🎁 Benefits

• Hybrid model: remote work with three days/week in New York or Chicago hubs
• Paid vacation and volunteer time; parental leave with top-up support
• Premium health coverage and wellbeing programs
• ERGs and global company community