Knowledge and Help Center Manager - LATAM

📋 Description

• Own Help Center structure and content quality
• Script/record product explainer videos
• Maintain FAQs tied to product releases
• Translate features into user-friendly docs
• Collaborate across Product, Marketing, Sales, Support
• Align launches with teams; track updates

🎯 Requirements

• 4-7+ years Knowledge Management or Product Education
• Fluent in English; Spanish fluency preferred
• Experience with Intercom, Zendesk or similar
• Strong technical writing; translate workflows clearly
• AI-optimized content and semantic structuring
• Cross-functional collaboration

🎁 Benefits

• Attractive compensation; remote role with LATAM work
• Full-time B2B contractor, USD payments
• Work From Anywhere up to 4 weeks/year
• Generous leave and volunteer days
• Onsite Amsterdam HQ visits and onboarding
• Modern equipment and WFH support