North AmericaFull TimeData Science
Remotely
Listed on 2 job boards, which is a stronger signal than one board alone.
analyticsautomationp&l managementaidashboardsbusiness & managementkpi
Also available on
Job Description
📋 Description
- Establish and lead the Business Operations for Customer Success across Support, Technical Success
- Define operating cadence: MBRs, QBRs, AOP, and executive reviews
- Partner with Finance to optimize resource mgmt, capacity, and P&L across post-sales
- Drive headcount planning, budget visibility, and investment tracking
- Build KPIs, dashboards, and insights on business health and ops efficiency
- Collaborate with cross-functional teams to support a growing post-sales org
🎯 Requirements
- 8+ years in Business Operations within post-sales (PS, CS, or CS Support)
- Experience building a new function, operating model, or processes
- Strong planning, resource management, KPI development, and exec review skills
- Deep understanding of customer journey and post-sales needs in a high-growth SaaS/tech
- AI/tools awareness and ability to apply automation to improve workflows
- Proven people leadership and ability to scale teams
🎁 Benefits
- Comprehensive health plans
- Time off for vacation and sick leave
- Parental leave options
- Retirement options and education reimbursement
- Hybrid/remote-friendly working model and benefits info
Back to all jobs
