Customer Success Manager, Mid-Market

📋 Description

• Own and manage end-to-end relationship for a portfolio of assigned customers (onboarding, adoption
• Develop relationships with executive stakeholders to align objectives with HHAeXchange solutions.
• Monitor customer health, identify risks, lead strategic conversations to show value/ROI.
• Drive high renewal rates and collaborate with Sales to nurture expansion opportunities.
• Lead business reviews with senior client leadership to articulate value and influence decisions.
• Engage in technical discussions and communicate concepts to non-technical audiences.

🎯 Requirements

• Bachelor's degree or equivalent practical experience.
• 3+ years in Customer Success/Account Management within enterprise SaaS.
• Proven ability to manage a similar-sized portfolio and drive net retention.
• Strong executive presence and communication with senior stakeholders.
• Analytical, data-driven approach to customer management.
• Proficiency with CS platforms (Gainsight), CRM (Salesforce), and business tools.

🎁 Benefits

• Base salary range: $90,000 - $105,000.
• Benefits-eligible with health plans, PTO, holidays, 401K with company match, and other programs.
• Equal opportunity employer; inclusive policies and supportive work environment.