Systems Support Specialist

📋 Description

• Hybrid role; some in-office work at Dulles, VA HQ
• Provide IT support to staff and manage resources
• Monitor ticketing system and remotely assist users
• Maintain and configure computer systems, servers, and virtualization
• Onboard/offboard employees; setup accounts; imaging equipment
• Support VOIP, Collaboration Tools, Office 365, AD, AWS, Okta, security, and MDM/RMM tools

🎯 Requirements

• 2+ years Helpdesk experience
• Diagnose and resolve complex technical issues
• Collaborate with remote team members
• Strong verbal/written communication
• Willing to work off-hours as needed
• Strong knowledge of Windows, Mac OS, networks, mobile devices, and security systems

🎁 Benefits

• Salary range: $71,000 - $85,000 per year
• Employee equity and discretionary bonus programs
• Comprehensive benefits; more details at https://unanet.com/employee-benefits