Technical Support Engineer

📋 Description

• Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat.
• Meet or exceed support targets (KPIs and SLAs).
• Adhere to operating procedures and policies
• Accurately document all support activities using internal systems.
• Troubleshoot network, portal, and account-related issues using provided tools.
• Focus on resolving issues at first contact and keep customers informed.

🎯 Requirements

• Proven experience in logical networking troubleshooting and solving networking-related issues
• Studied or completed a degree in IT, Networking, or a related field.
• Fluent in English, both written and verbal.
• Strong customer service skills.
• Able to work independently and collaborate with global teams.
• Detail-oriented, organised, and focused on delivering high-quality results.

🎁 Benefits

• Annual 5% performance-based incentive bonus in addition to base salary.
• Flexible working environment – 3 days per week in our local office.
• Statutory offering and competitive package included.
• Birthday Leave – take a paid day off to celebrate
• Generous training allowance + 5 days paid study leave annually
• A motivated team combining industry experts and emerging talent