Senior Customer Success Manager

📋 Description

• Own high-complexity Super Enterprise and Enterprise accounts, driving account strategy with
• Lead Executive Business Reviews independently for your accounts, framing data and narrative.
• Handle highest-risk escalations and drive resolution.
• Mentor and coach other CSMs; contribute to playbooks and enablement materials.
• Identify complex account expansion opportunities with SPLs.
• Manage renewal cycles with customer-by-customer strategy.

🎯 Requirements

• 5+ years in Account/Customer Success or related roles; in tech or child welfare preferred.
• Proven experience managing highest-complexity/high-revenue accounts and executives.
• Track record of revenue retention and expansion; multi-stakeholder renewals.
• Experience influencing C-level executives and mentoring teammates.
• Excellent communication and presentation skills for executive audiences.
• Analytical, problem-solving, and cross-functional collaboration skills.

🎁 Benefits

• An above-market compensation package (salary + equity).
• Excellent medical, dental, vision, and life insurance for you and dependents.
• Flexible vacation time and 13 paid holidays.
• Paid parental bonding leave, sick/mental health time, and sabbatical after 4 years.
• 401k, commuter benefits, FSA, and DCFSA.
• Volunteer incentive and professional development reimbursements.