Technical Support Specialist

📋 Description

• Frontline technical support for customers via phone, email, and chat
• Resolve hardware, OS, and connectivity issues across desktop, web, and mobile
• Collaborate with Engineering to document bugs and feature requests
• Guide users through platform navigation and troubleshooting steps

🎯 Requirements

• 1-3 years in customer service or technical support
• Experience across Mac, Windows, iOS, Android, Linux
• Familiarity with JIRA, Confluence, Salesforce; strong documentation skills
• Networking basics: DNS, IP, ports, firewalls, VPNs; web browsers debugging

🎁 Benefits

• Performance bonuses
• Stock purchase options
• 401k plan
• Medical/dental/vision benefits
• Office in West Loop, Chicago