Customer Success Manager, Industrials

📋 Description

• Own relationships, revenue, contracts, and outcomes with accounts
• Partner with customers’ engineering, quality, and operations teams
• Project manage delivery and adoption of Lumafield’s solutions
• Identify, track, and quantify business impact and ROI
• Proactively manage renewals and reduce churn risk
• Uncover upsell and expansion opportunities

🎯 Requirements

• B.S. in Engineering
• 8+ years of technical/engineering or manufacturing experience
• Client-facing experience in consulting or PM
• Lean, process improvement, quality mindset
• Strong verbal and written communication across org levels
• Commercial business exposure and budgeting understanding

🎁 Benefits

• Competitive cash and equity compensation
• Health & wellness stipend, 401k, parental leave
• Flexible PTO, commuter benefits, company events