Technology Support Specialist I (Onsite- Toronto)

📋 Description

• Provide tier 1 tech support for PointClickCare staff onsite
• Route cases to correct teams within/outside TSS
• Setup and deploy standard configurations for laptops and mobile devices
• Onboard and support staff at Toronto Downtown Office (The Well)
• Investigate and document workarounds for incidents

🎯 Requirements

• 2-3 years in a customer-facing role
• Hands-on with A/V equipment for boardrooms
• Microsoft apps, hardware setup, software config, some networking
• Windows, macOS, Office/Office 365
• Virus protection software knowledge
• Excellent verbal and written communication

🎁 Benefits

• Travel to office expectations noted for remote/hybrid roles
• PointClickCare Benefits & Perks from Day 1
• Retirement plan matching
• Flexible PTO and wellness resources
• Parental & caregiver leaves; fertility & adoption support
• Continuous development support and ESOP knowledge sharing