IT Specialist/IT Help Desk Intern

📋 Description

• Join our Cairo GTI Team as an IT Help Desk Intern. Handle daily tech issues for employees.
• Resolve hardware/software problems on laptops, desktops, phones, printers.
• Provide face-to-face support when issues can’t be solved remotely.
• Aim for same-day ticket closures to keep business running smoothly.
• Set up machines and ensure new hires and current staff have proper access.
• Collaborate with global network and engineering teams during outages or upgrades.

🎯 Requirements

• 6 months to 2 years in IT Help Desk or Tech Support. Fresh grads with internship experience welcome.
• Degree in CS/IT helpful, but hands-on skills matter.
• Working knowledge of Windows OS, Active Directory, basic networking, cables, routers, IPs.
• Certifications like CompTIA A+, Network+, CCNA, or Microsoft Fundamentals are a bonus.
• Strong English and Arabic communication; able to explain tech to non-tech users.
• Positive attitude, calm under pressure, high integrity; willingness to rotate shifts, including

🎁 Benefits

• All information treated confidentially per EEO guidelines.