Account Manager

📋 Description

• Own the commercial relationship for a portfolio of high-value customers, including premium-tier
• Onboard new customers during their first week, establishing strong relationships and understanding
• Serve as the primary contact for commercial matters with high responsiveness.
• Conduct quarterly business reviews covering credit, capital, transactions, health, product
• Manage capital and financing conversations end to end from discovery through underwriting handoff.
• Explore customers’ cash flow dynamics and financing needs to identify capital opportunities.

🎯 Requirements

• 3+ years of experience in B2B account management or customer success, preferably in fintech
• Proven ability to grow and retain a high-value customer portfolio, with strong expansion and churn
• Consultative selling and relationship-management skills to translate customer needs into commercial
• Experience managing relationships with founders, executives, finance leaders, or senior
• Confidence leading quarterly business reviews and strategic conversations.
• Strong understanding of business financials and ability to connect model, cash flow, and growth

🎁 Benefits

• Competitive salary and comprehensive benefits package.
• PTO.
• Health insurance.
• Home-office budget for remote workspace.
• Learning and development bonus for growth.
• Fully remote work environment in Canada.