Vendor Operations Manager

📋 Description

• Oversight of BPO vendors across member servicing channels (Voice, Chat, Email).
• Monitor vendor compliance, dispute handling, intake accuracy, and audit readiness.
• Collaborate with Risk, Fraud, Operations, and Compliance to enforce first-line controls and
• Conduct regular audits to identify gaps and opportunities for improvement.
• Coordinate onboarding/offboarding/tools access and vendor staffing with Workforce Management.
• Support launch of new lines of business and products with internal stakeholders.

🎯 Requirements

• 3–5 years in BPO operations within financial services, fintech, or payments.
• Experience managing front-line dispute intake teams preferred.
• Operational leadership across multi geo/product/channel environments; strong regulatory compliance
• Familiarity with Zendesk, Looker, Mode, JIRA, Confluence.
• Ability to translate regulatory guidance into actionable operational steps.
• Strong analytical, documentation, and communication skills; highly organized.

🎁 Benefits

• Flexible hours; virtual-first culture with home office stipend.
• Premium health insurance; parental and caregiver leave.
• 401(k) with matching; financial wellness support.
• Flexible PTO and company holidays; occasional all-hands events.