Senior Onboarding Consultant

📋 Description

• Lead end-to-end onboarding engagements for Udemy’s strategic customers (8-12 weeks).
• Develop onboarding plans connecting learning goals to business outcomes.
• Deliver consultations, training, and product walkthroughs (SSO, analytics).
• Manage multiple senior-level engagements with cross-functional dependencies.
• Ensure smooth transitions to Customer Success post-onboarding.

🎯 Requirements

• Extensive experience in customer-facing onboarding/implementation within SaaS.
• Proven ability to manage multiple executive-level engagements with minimal oversight.
• Strong communication and facilitation skills with stakeholders at all levels.
• Technically curious; willingness to learn platform tools and analytics concepts (e.g., SSO).
• Ability to tie onboarding outcomes to retention, expansion, and renewal.
• Experience contributing to onboarding methodologies, playbooks, or team-wide processes.

🎁 Benefits

• Learning is part of the job: Udemy course access, monthly UDay, and a personal development budget.
• AI-powered environment with space to experiment and apply new approaches.
• Ownership of work and opportunities to influence across Sales, CS, and Product teams.
• Team collaboration and a culture that values input from all directions.
• Information about compensation is transparent; base salary plus equity eligibility.