Director, Customer Success Operations

📋 Description

• Build and lead a Customer Success Operations function over time, initially owning key
• Recruit, coach, and retain high-performing operational talent while establishing a culture of
• Own the reporting and analytics layer for the onboarding organization, tracking metrics such as
• Analyze product usage, customer success platform, and CRM data to identify friction points, trends
• Design and manage internal enablement and training programs for customer-facing managers and teams
• Own the end-to-end operational design of onboarding workflows, from sales handoffs through

🎯 Requirements

• 6+ years of experience in Customer Success Operations, Revenue Operations, or a related operations
• 3+ years of experience managing or leading teams, with a demonstrated ability to develop talent and
• Strong analytical capabilities, including experience working with data, building dashboards
• Proven experience designing, implementing, or owning internal enablement and training programs.
• Strong systems-thinking ability, with experience mapping end-to-end processes, identifying
• Hands-on experience working as an individual contributor and building an operations function from

🎁 Benefits

• Fully remote work flexibility.
• Competitive base salary.
• Generous paid time off.
• Paid maternity, parental bonding, and medical leave.
• Comprehensive medical, dental, vision, and prescription coverage, including full employee-only
• Free, confidential mental health counseling through BetterHelp.