Job Description
This role is remote and not required to be in the office, however this position is required that the candidate lives within 50 miles of the Phoenix business unit.
I. Job Summary
The Account Success Representative is responsible for developing strong customer relationships that promote retention and loyalty, particularly at the start of the customer journey with WM. Additionally, this role will work closely with both our sales team and customers to ensure the customer is onboarded successfully.
II. Essential Duties and Responsibilities
- Conduct Sales Rep to OBC customer transition meeting to handle onboarding process
- Review and verify all customer set up information is accurate
- Contact customer prior to delivery to confirm delivery date
- Verify in MAS container has been delivered and review routing to confirm service day
- Contact customer to confirm receipt of container and review scheduled service day
- Follow up with customer after first service to confirm was completed to their satisfaction
- Contact customer to review invoice, ensure service levels are correct, review contamination charges etc.
- Conduct OBC to account manager customer transition meeting to handle future needs and concerns
III. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.
A. Required Qualifications
- Bachelor's Degree (accredited), or in lieu of degree
- High School Diploma Or GED (accredited)
- 4 years of relevant work experience.
- 2 years Experience in customer service (in addition to education requirement)
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- Repetitive Motions
- Eye/Hand/Foot Coordination
- Sitting
- Talking
- Hearing
Office: This job primarily operates in a remote work environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
The expected pay range for this position across the U.S. is $21 - $22. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
Originally posted on Himalayas
