Quality Specialist, Hosting

📋 Description

• Review onboarding funnels for incoming Services and evaluate readiness for listing.
• Prioritize queue, allocate work, and meet production goals with minimal supervision.
• Act as SME; resolve escalations and guide policy interpretation.
• Mentor L4/L5 specialists; lead onboarding and training sessions.
• Own reporting; surface trends and flag risks to leadership.
• Represent team in cross-functional meetings with Product, Policy, Legal, Data.

🎯 Requirements

• Bachelor’s degree or equivalent experience.
• 4-6 years ops experience with cross-functional collaboration.
• Fluent in English; strong verbal/written skills.
• Proficient in Google Suite and MS Excel.
• Attention to detail; ability to apply policies and QA standards.
• Quick learner; comfortable with ambiguity and fast-moving environment.

🎁 Benefits

• AI-driven tooling and process improvements to scale operations.
• 24/7 rotating schedule with weekends and week-offs as needed.