Remotely
ccaasamazon connectapi testinge2e testingcypressplaywrightseleniumivr
Job Description
📋 Description
- Senior QA/Test Engineer for Amazon Connect and contact center tech
- Design and execute test strategies across contact flows, routing, IVR, and AI agents
- Validate migrations, cutover validation, monitoring verification, and incident triage
- Collaborate with engineers to shift quality left and run UAT with stakeholders
- Mentor QA engineers and contribute reusable test assets
🎯 Requirements
- 8+ years QA/test engineering experience, 1+ years in CCaaS/IVR
- Hands-on with Amazon Connect or CCaaS platforms
- Proficient with Playwright, Cypress, Selenium for E2E/API tests
- Experience with serverless AWS (Lambda, EventBridge, Step Functions, SQS/SNS)
- Knowledge of AI conversational testing, intent accuracy, latency, fallbacks
- CI/CD familiarity (GitHub Actions) and test integration into deployments
🎁 Benefits
- 100% remote work
- Hybrid plan with Equitable Life
- 100% premium coverage for employee and dependents
- Phantom equity, long-term disability, pension match
- Unlimited vacations, holidays, parental leave, learning perks
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