IT Support Specialist (f/m/d)

📋 Description

• Own day-to-day IT support for employees in Austin — triaging, prioritising, and resolving hardware
• Lead the device lifecycle for the Austin site — imaging, configuration, inventory tracking, and
• Drive clean onboarding and offboarding IT execution — account setup, access provisioning, device
• Ensure IT documentation is accurate, accessible, and maintained — updating support processes and
• Build and maintain a reliable security baseline — enforcing MFA, completing access reviews, and
• Improve the support environment continuously — identifying recurring issues, proposing fixes, and

🎯 Requirements

• You have hands-on experience providing end-user IT support in a fast-paced, growing organisation
• You take genuine ownership of employee problems: you prioritise tickets independently, communicate
• You are confident supporting and administering workplace devices, including imaging, asset
• You understand the essentials of identity and access management, including onboarding and
• You have a practical understanding of IT security controls such as endpoint detection and response
• You work in an ITIL-aligned way and understand the fundamentals of incident, request, and change

🎁 Benefits

• Focused Energy is an equal opportunity employer committed to creating an inclusive environment.