Senior Manager, Customer Education

📋 Description

• Lead strategy for customer education programs
• Oversee Qualia University, Knowledge Base, content, and training
• Grow paid customer training as a professional service
• Align education with product changes and business goals
• Partner with Sales, CS, Product, and others to scale education
• Manage content, governance, and measurement across channels

🎯 Requirements

• 8+ years in customer education, training, content strategy, or related field
• 4+ years of people leadership in cross-functional teams
• Experience commercializing paid customer training or services
• Experience owning a program budget and P&L
• Proven ability to scale education across digital, self-service, and live formats
• Strong program management and analytical skills

🎁 Benefits

• Comprehensive health plans, 401k, commuter benefits
• Professional development and parental leave
• Flexible time off and robust onboarding