Service Delivery Manager

📋 Description

• Own service delivery and operational performance for 10–15 enterprise customers.
• Coordinate with technical teams to meet SLAs and contractual commitments.
• Monitor data pipelines, delivery schedules, uptime, and quality indicators.
• Manage lifecycle of customer change requests with Account Management and Sales.
• Oversee project efficiency, margins, and profitability.
• Build trusted customer relationships with proactive communication.

🎯 Requirements

• 5+ years in service delivery, account operations, or similar.
• Experience managing enterprise customers with multiple stakeholders.
• Strong stakeholder management and translation of data into business language.
• Proven SLAs, KPIs, and operational reporting experience.
• Commercial awareness of margins, costs, and profitability.
• Ability to analyse uptime, MTTR, data quality, and pipeline integrity.

🎁 Benefits

• Competitive salary: €55,000–€62,000 per year.
• Fully remote work arrangement.
• Work with open-source technologies and tools.
• Collaborative, multicultural team environment.
• Exposure to complex enterprise data delivery operations.
• Opportunity to develop across service delivery, operations, and commercial performance.