Quality Analyst, Call Center
Blink HealthPittsburgh, Boise, ChesterfieldFull TimeOperations
Remotely
quality assurancecall centerhealthcarepharmacyqascriptingcalibrationknowledge base
Job Description
📋 Description
- Perform daily QA evaluations on all lines of business, meeting productivity targets
- Evaluate patient interactions for phone, chat, and emails
- Audit pharmacy workflow processes like Prior Authorization adherence
- Identify trends to improve quality and workflow adherence
- Collaborate with agents and leaders to improve protocols and scripts
- Stay current on products, protocols, features, and processes
🎯 Requirements
- 2+ years QA in a contact center or hub pharmacy environment
- Healthcare, insurance, or regulated industry experience preferred
- Track record of strong QA scores
- Attention to detail and precision
- Analytical and process-oriented
- Fast-paced environment comfort
🎁 Benefits
- Hybrid work model: 3 days in office, 2 at home
- Offices in Boise, Pittsburgh, and Chesterfield
- Competitive health benefits and career growth
