Customer Solutions Architect, Manager

📋 Description

• Lead and grow the CSA function within Field Engineering in EMEA.
• Oversee post-onboarding technical ownership for key customers across Enterprise volumes.
• Collaborate with Sales and Solutions Engineering to align CSA motion with GTM priorities.
• Manage half-year portfolio planning and team development.
• Travel to be onsite with customers; travel encouraged though optional.

🎯 Requirements

• Leadership experience in post-sales technical roles (SaaS, cloud, or data integration).
• Strong commercial awareness; tie technical engagement to business outcomes (iARR, NRR, GRR).
• Technical familiarity with cloud data platforms (Snowflake, Databricks, BigQuery) and dbt.
• Experience managing senior technical ICs; coaching and cross-functional advocacy.
• Stakeholder management across Sales, Solutions Engineering, Product, Partners.
• Data-native management style; comfortable with data/AI tooling and dashboards.

🎁 Benefits

• 100% employer-paid medical insurance.
• Generous PTO, sick time, parental leave, holidays, and volunteer days off.
• RSU stock grants and professional development opportunities.
• Company events, monthly cell phone stipend, and mental health resources.