Customer Support Representative

📋 Description

• Deliver friendly phone, email, and chat support to customers
• Guide customers through features and troubleshooting
• Collaborate with Product, Success, and Engineering to resolve issues
• Build trust with empathy, clear communication, humor
• Become a Skimmer expert and explain why it matters

🎯 Requirements

• Clear, confident, friendly communication
• Experience in customer, technical, or billing support
• Strong multitasking and prioritization; stay calm
• Tech-savvy; learn new tools quickly
• Availability Mon–Fri 9:30am-6:00PM CDT

🎁 Benefits

• Competitive base pay + bonus
• Medical, dental, vision plans; 100% of your premium
• 401(k) with company match
• Flexible PTO (min 10 days/yr)
• 12 weeks parental leave; 6 weeks partner leave
• Remote work friendly