Lead SRE

📋 Description

• Operate, develop, and scale a global technical team spanning AI, data, cloud, BI, and other
• Define, document, and implement processes and best practices that drive best-of-breed services for
• Maintain key customer relationships, presales functions, escalations, and other customer-facing
• Manage and scale multi-cloud infra (GCP/Azure/AWS).
• Manage shift schedules, on-call coverage, and capacity planning processes.
• Help develop, expand, and iterate on new service offerings.

🎯 Requirements

• 8+ Years of experience overall in infra focused role along with 5+ years of experience running
• Proven experience in building and running enterprise-level managed services teams.
• Proven leadership abilities and a passion for developing high-performing teams.
• Strong experience defining and achieving KPIs and operational processes in a reactive support
• Proven customer-facing experience or abilities.
• Excellent relationship-building and communication skills with the ability to influence stakeholders