Desktop Support Technician

📋 Description

• Provide remote Level 1/2 desktop support to end users, incl. executive staff.
• Diagnose and resolve IT incidents with customer-focused service.
• Prioritize tickets and manage work orders per SLA and urgency.
• Document troubleshooting steps, time logs, and resolutions.
• Ensure incidents progress within deadlines and SLAs.
• Communicate clearly with users throughout the process.

🎯 Requirements

• Experience in Level 1/2 IT support in enterprise or MSP env.
• Windows OS, hardware issues, remote troubleshooting skills.
• Familiarity with ITSM/ticketing (ServiceNow a plus).
• Strong troubleshooting, communication, and time mgmt skills.
• Detail-oriented with good documentation habits.
• Ability to multitask in a deadline-driven env.

🎁 Benefits

• Full-time role based in Adelaide, SA.
• Opportunity to support government clients and enterprise IT projects.
• Career development and training opportunities.
• Exposure to enterprise IT, remote support, and ITSM.
• Supportive, collaborative team with focus on innovation and wellbeing.
• Long-term career opportunities in a growing org.