Service Support Specialist

📋 Description

• Provide professional service to customers and handle shift tasks
• Ensure tables are operational without interruptions
• Address real-time incidents on gaming floors (hardware, software, connection)
• Fix game irregularities related to Game Presenters and software issues
• Prepare shift reports for Management

🎯 Requirements

• 2+ years of Technical Support experience
• Strong understanding of gaming concepts is preferred
• Quick thinking, attention to detail, analytical skills, multi-tasking
• Ability to work under pressure and across different shifts
• Good English (verbal and written) and Microsoft Office proficiency

🎁 Benefits

• Shift schedule: 6 days on, 2 days off with rotating morning/afternoon/night shifts; night
• Salary package: Basic PHP 34,000; Attendance PHP 4,000; Bonus PHP 5,000; Daily Food PHP 100; Daily
• After probation: HMO coverage for 2 dependents; free gym; weekly fruit; 25 leave credits (10 sick