Manager, SMB Sales Engineering

📋 Description

• Lead, coach, and develop a team of SMB Sales Engineers with clear expectations and development
• Manage workload and priorities across Field Sales, Call Center, and Customer Care while maintaining
• Recruit and onboard talent; engage in complex customer opportunities and escalated requests.
• Oversee technical sales support: discovery, solution design, demonstrations, and opportunity
• Establish engagement guidelines for Sales Engineering in SMB opportunities.
• Partner with sales to uncover connectivity, network performance, cybersecurity, and future growth

🎯 Requirements

• 5+ years in telecommunications, broadband, networking, IT, technical sales, or Sales Engineering.
• 2+ years of leadership or team development experience.
• Experience supporting SMB customers or high-volume environments.
• Strong understanding of broadband tech: DOCSIS, fiber, PON, FTTx, 5G/LTE.
• Working knowledge of LAN/WAN, Wi-Fi, VLANs, VPNs, SD-WAN, DHCP, DNS, IP addressing, cybersecurity
• Familiarity with managed routers, firewalls, switching, wireless, SIP/VoIP, hosted voice, UC, IPTV

🎁 Benefits

• Remote work: Remote position open to qualified U.S. candidates in eligible states.
• Medical, dental, and vision coverage begins upon employment.
• Life insurance coverage options for employees, spouses, and children.
• Paid time off: Vacation, holidays, personal/sick days.
• 401(k) match: 100% company match up to 5%.
• Group legal benefits with identity protection.