Director, Customer Success Operations

📋 Description

• Build and lead a Customer Success Operations function.
• Recruit, coach, and develop operational talent.
• Own onboarding metrics and reporting framework.
• Analyze product usage and operational data for insights.
• Translate data into actionable leadership recommendations.
• Design internal enablement and training programs.

🎯 Requirements

• 6+ years in CS Ops, Revenue Ops, or related field (B2B SaaS).
• 3+ years leading teams and developing people.
• Strong analytical skills; dashboards, KPIs, data-driven decisions.
• Hands-on enablement/training program experience.
• Systems thinking; map end-to-end processes.
• Experience with CRM/CS platforms (Salesforce, Vitally, Gainsight, ChurnZero).

🎁 Benefits

• Fully remote work environment.
• Competitive base salary; paid time off.
• Paid parental/maternity leave; medical coverage.
• 401(k) with employer matching; FSA/HSA.
• Wellness stipend; home-office setup bonus after 1 year.
• Learning and development support; cross-functional collaboration.