Support Manager (Asia)

As a Support Manager for the Asia region, you will be one of the contact points for clients, providing operational assistance through chat and ticketing systems. You will collaborate with internal teams to ensure timely issue/requests resolution, and smooth support for platform-related inquiries via interfaces

Key Responsibilities:

• Responding to client requests in live chat and the helpdesk/ticketing system

• Performing administrative tasks in internal tools (e.g., granting access, updating user details, modifying environment settings)

• Validating user transactions data via administrative tools

• Handling routine inquiries related to currencies, environments, and other basic platform settings

• Consulting the clients in technical aspects of the company's products, guiding them through the API integration

Requirements:

• 2+ years of experience in support roles (technical support, helpdesk, call center)

• Proficiency in using admin panels/back-office systems for managing user data and settings

• Experience with live chat, ticketing, and task tracking systems (e.g., Jira, Trello)

• English level B2 or higher — must be confident in written communication

• Ukrainian C1 or higher

• Proactive and client-focused communicator, able to ask clear and relevant follow-up questions

• Attention to detail and ability to carefully review client requests

Would be a plus:

• Basic understanding of API-based systems and ability to guide clients on simple integration questions

• Basic knowledge of SQL (ability to run simple queries)

• Ability to read and understand application logs (at a basic level for checking transactions or diagnosing simple errors)

Growth Opportunities:

• Possibility for promotion to Integration Manager role with deeper involvement in technical configurations, APIs, logs, and integrations — for those who are interested in technical growth

What we offer:

• Competitive salary

• Flexible schedule — You can choose convenient working hours (start work from 8 to 11, 8 hours/day) — No tracking systems

• Remote work (local)

• Location - 7, 8 Time Zone

• Care for employees' work-life balance — 17 working days of vacation; unlimited sick leave; preserved public holidays, in accordance with Ukrainian legislation

• Learning and professional development — Expert communities, paid professional courses and certifications, professional events

We value honesty, openness, friendliness, a positive attitude, and independence.
Let’s create a cool product with us:)Originally posted on Himalayas