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Job Description
Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.
What We Need
NetBrain is looking for a seasoned network automation leader who’s ready to trade individual troubleshooting wins for enterprise-wide transformation. In this role, you’ll sit at the intersection of enterprise networking, automation, and business strategy by leading executive workshops, translating operational pain points into automation roadmaps, and advising some of the world’s largest organizations on how to run their networks smarter, faster, and with far less manual effort.
This is a role for someone who’s spent years deep in routing, switching, and multi-vendor architectures but has grown into a trusted advisor. You are as comfortable whiteboarding with a CIO as they are reviewing a runbook design with an engineer. If you want your technical depth to drive business outcomes, build lasting customer relationships, and shape where NetBrain’s product goes next, keep reading for more details.
What You’ll Do
Customer Workshops and Strategic Consulting
- Plan and facilitate onsite and virtual customer workshops with executives, network leaders, architects, and operations teams to surface priorities, pain points, and automation opportunities.
- Translate business objectives into prioritized NetBrain use cases, automation strategies, and phased maturity roadmaps.
- Build stakeholder consensus on automation priorities, ownership, and governance.
- Deliver executive-level readouts summarizing findings, recommendations, and next steps.
Business Value and Adoption
- Identify opportunities for NetBrain to reduce operational effort, accelerate troubleshooting, and strengthen compliance; establish value hypotheses and success criteria.
- Quantify business outcomes (hours saved, MTTR improvement, change-risk reduction, tool consolidation) and prioritize use cases by impact, feasibility, and readiness.
- Develop customer-specific adoption and value realization plans; conduct periodic value reviews and recommend roadmap adjustments.
- Document customer success stories and promote broader adoption of NetBrain capabilities across teams.
Network Automation and Technical Advisory
- Assess network operations processes and define requirements for runbooks, network intents, dashboards, and automation workflows covering troubleshooting, incident response, change validation, and compliance.
- Provide architectural guidance for automation across complex, multi-vendor environments; review designs for scalability, security, and alignment with objectives.
- Collaborate with NetBrain architects and engineers to translate workshop outcomes into technical requirements, including pre/post-change validation, continuous assessments, and closed-loop remediation.
- Advise on integrations with ITSM, monitoring, and observability platforms; stay current on emerging automation and AI technologies.
Customer Engagement and Program Leadership
- Serve as a trusted advisor to customer technology leaders; build relationships with sponsors, champions, and stakeholders.
- Define governance, roles, and operating models for automation programs; identify and help resolve adoption risks and organizational barriers.
- Maintain clear documentation of findings, decisions, and commitments; partner with Customer Success, Professional Services, Sales, Solution Engineering, and Product to deliver a coordinated experience.
- Provide structured feedback to Product and Engineering on customer needs and market trends.
What You Bring
- Bachelor’s degree or equivalent professional experience, plus 8+ years in enterprise networking, network operations, network automation, or infrastructure consulting, including direct experience in a large enterprise environment.
- Demonstrated ability to lead customer workshops, discovery sessions, or strategic planning engagements, translating technical topics into business language for audiences ranging from engineers to executives.
- Strong analytical, organizational, and communication skills; able to manage multiple engagements independently while collaborating with global, cross-functional teams; willing to travel to customer sites for multi-day workshops (see Travel and Work Environment).
- Should have experience in several of the following areas:
- Enterprise network architectures and protocols across multi-vendor environments: routing/switching, TCP/IP, BGP, OSPF, IS-IS, MPLS, VPNs, VLANs; firewalls (Palo Alto, Cisco, Fortinet, Check Point, Juniper); load balancing (F5); wireless (Cisco, Aruba, Juniper Mist); data center (Cisco ACI/Nexus, Arista, VMware NSX); SD-WAN; and public cloud networking (Azure, AWS, GCP).
- Network configuration management, compliance, vulnerability, and lifecycle management; monitoring, observability, and telemetry platforms; ITSM platforms (e.g., ServiceNow).
- Automation and integration technologies: REST APIs, JSON/XML/YAML, NETCONF/RESTCONF/YANG, Python, Ansible, PowerShell, Terraform, Git, CI/CD, and experience building automated diagnostics, health checks, or remediation workflows.
- This role does not require full-time software development, but candidates must understand automation design principles and work effectively with automation engineers and architects.
- Willingness to travel up to 40-50% within your territory as required.
- Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer.
- Stationary Tasks: Sitting for extended periods, remaining in a stationary position.
Preferred Expertise
- Previous experience with the NetBrain platform (Dynamic Maps, Path Analysis, Runbooks, Network Intents, Preventive Automation, Golden Assessments).
- Background as a network architect, senior network engineer, automation engineer, infrastructure consultant, or operations leader, including building or leading an automation program or center of excellence.
- Management or technology consulting/customer advisory experience — business cases, ROI analyses, executive presentations — plus familiarity with AI applications in network operations and ITIL practices.
- Relevant certifications (CCNP, CCIE, JNCIP, JNCIE, PCNSE, AWS, Azure, ITIL, or equivalent) and experience with global customers and distributed teams.
What We Offer
Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company.
For this role, the estimated base is $140,000 - $180,000 + Bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.
The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.
NetBrain invites all interested and qualified candidates to apply for employment opportunities.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: [email protected] and we will be happy to assist you.
In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
