Job Description
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The Experience Strategy & Transformation Lead supports the execution of experience-led transformation initiatives across Group Specialty products by translating strategy into actionable roadmaps, product capabilities, and delivery outcomes. This role operates within the Product Delivery organization and partners closely with Product, Technology, Operations, and Business stakeholders to design, deliver, and continuously improve consumer and customer experiences.The Experience Strategy & Transformation Lead for the Specialty Product Delivery Organization focuses on end-to-end delivery, capability design, and operationalization of experience strategies, while contributing to business architecture artifacts that align customer journeys, products, platforms, and operating models. Advises executives to develop functional strategies on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.
Key Responsibilities
Experience Strategy & Delivery Execution
- Lead the execution of experience transformation initiatives aligned to Group Specialty product strategies and enterprise experience standards.
- Translate experience strategies and target-state visions into prioritized product roadmaps, epics, and features.
- Partner with Product Managers and Delivery Leads to ensure experience outcomes are embedded in agile delivery plans and PI commitments.
- Drive continuous improvement through customer insights, journey analytics, and post-release learning.
- Collaborates and works regularly with Professional Level, Lead/Manager and Director roles across Business and IT
Business Architecture & Capability Enablement
- Contribute to business architecture by defining and maintaining:
- Experience capability maps
- Value streams and customer journeys
- Product-to-capability and capability-to-platform alignment
- 1-3 year strategic roadmap
- Support target operating model design by clarifying roles, handoffs, and dependencies across Product, Technology, and Operations.
- Identify experience and capability gaps and recommend solutions that balance customer value, delivery feasibility, and business impact.
Cross-Functional Collaboration
- Serve as a day-to-day experience strategy partner for Product Delivery teams supporting Group Specialty lines of business.
- Collaborate with UX, Design, Technology, Data, and Operations to ensure cohesive and scalable experiences.
- Support change adoption by working with business partners on readiness, communications, and measurement.
Governance, Metrics & Quality
- Define and track experience success metrics (e.g., customer satisfaction, journey performance, operational outcomes).
- Ensure alignment to enterprise standards, accessibility requirements, and brand guidelines.
- Escalate risks, dependencies, and trade-offs to the Principal with clear options and recommendations.
Decision Rights & Scope
- Owns execution-level experience strategy and delivery outcomes for assigned Group Specialty initiatives.
- Makes recommendations on prioritization, sequencing, and design within defined strategic guardrails.
- Escalates enterprise-level trade-offs, architectural conflicts, and strategic shifts to the Principal.
This role is a feeder to the Principal, Experience Strategy & Transformation position, building depth in strategic execution, delivery leadership, and business architecture to support broader enterprise accountability.
Use your skills to make an impact
Required Qualifications
- Bachelor's degree or equivalent experience.
- 5–7+ years of experience in experience strategy, product delivery, transformation, business architecture, or related roles.
- Experience working within agile product delivery models and cross-functional teams.
- Demonstrated ability to translate strategy into execution artifacts (roadmaps, journeys, capabilities).
- Strong analytical, communication, and stakeholder management skills.
- Experience working with Microsoft collaboration and productivity tools.
- Exposure to value stream mapping or operating model design.
Preferred Qualifications
- Experience in healthcare, insurance, financial services, or other regulated industries.
- Familiarity with Group Specialty products, customer segments, or distribution models.
- Experience partnering with UX/design teams and leveraging customer research and data insights.
# LI-KR1
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$104,000 - $143,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-22-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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