Escalation Engineer (Client)

📋 Description Primary contact for enterprise IT admins; SME for Netskope support Provide escalation handling for high‑priority tickets Own tickets end‑to‑end, drive resolution with transparency Collaborate with engineering/product to improve processes Mentor frontline engineers and share knowledge Participate in weekly engineering discussions 🎯 Requirements Strong networking background (TCP/IP, HTTP/HTTPS) Experience with proxies, firewalls, VPNs, DLP, SSO UNIX/Linux and Windows troubleshooting skills Familiar with tcpdump, Wireshark, traffic analysis Web tech: JSON, XML, REST, SOAP, HTML5 Experience SAML/WS-Fed/WS-Trust is a plus 🎁 Benefits Educational and mentorship opportunities Collaborative, inclusive work culture Access to Netskope Careers and social channels