Job Description
📋 Description Lead and mentor Solutions Analysts to deliver world-class customer service. Oversee day-to-day operations and implement process improvements. Collaborate cross-functionally to address customer concerns. Escalation point for high-impact issues; manage change in procedures. Travel to in-office events for remote/hybrid roles as needed. 🎯 Requirements 4+ years in customer support; 3+ years in management/leadership. Post-secondary degree or diploma. Strong communication, coaching, and team development skills. Experience driving team results and managing risks. Bonus: knowledge of AI tools and related workflows; familiarity with KCS and WFM. 🎁 Benefits Benefits from Day 1; retirement plan matching; flexible PTO. Wellness programs, parental leaves, and development programs. AI-enabled tools and inclusive work environment.
