Technical Support Engineer

📋 Description

• Hybrid role with three days onsite in Escazú, Costa Rica; reporting to Manager, Product Support in

🎯 Requirements

• Front-line phone and email support for complex security and network issues
• Collaboration with Engineering to test/troubleshoot and provide product feedback
• Document incident resolutions for customers and internal teams
• Mentor teammates on advanced troubleshooting and training
• Analyze customer use-cases to influence product direction

🎁 Benefits

• Comprehensive health plans
• Vacation/sick time and parental leave
• Retirement options
• Education reimbursement
• In-office perks and more