Customer Service Representative - Dutch and English (Interim)

📋 Description

• Engage and delight buyers and sellers by solving problems across channels (chat, email, phone
• Mediate disputes between buyers and sellers to find win-win solutions.
• Collaborate with Sales, Experts and other teams to improve customer experience.
• Handle queries and resolve issues in a timely manner.

🎯 Requirements

• 1 to 4 years of direct experience in Customer Service or Content Moderation; Live Channels
• Professional speaking and writing skills in Dutch and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably prior experience in a customer service environment (hospitality, tourism, retail
• Ability to switch between channels (phone, email, etc.) and collaborate with teams.
• Available to work 40 hours per week.

🎁 Benefits

• Health Insurance from day 1 (including dental coverage).
• Work From Home Allowance to help with monthly bills.
• Commuting between home and office covered by the company.
• Amazing office in central Lisbon.
• Office-based and hybrid working setup with minimum two days in the office per week.