Network Service Delivery Manager

📋 Description

• Oversee delivery of world-class network support services to clients.
• Lead a team of network support engineers; coach and develop team.
• Ensure SLTs are met; drive process improvements and KPIs.
• Act as primary client liaison for escalations and satisfaction.
• Collaborate with SDMs and leadership to optimize delivery.
• Maintain up-to-date technical knowledge and cross-department collaboration.

🎯 Requirements

• Strong leadership and team management skills.
• Experience with incident, problem, and change management.
• Excellent client management and communication abilities.
• Knowledge of hardware, OS, networking, SaaS; MSP experience a plus.
• Proficient with ticketing systems (ConnectWise preferred).
• ITIL certification is a plus; bachelor’s in IT/CS preferred.

🎁 Benefits

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 28 PTO Days incl. holidays