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Job Description
📋 Description
- Shape how Toast delivers customer care—bridging Care, Product, and Engineering.
- Own high-impact, end-to-end initiatives from idea to rollout.
- Influence leadership with updates and recommendations.
🎯 Requirements
- 7+ years in consulting, operations, customer experience, or related roles.
- Proven track record leading cross-functional initiatives.
- Strong structured problem-solving and analytics.
- Experience with AI tools to boost productivity and impact.
- Experience partnering with Product, Engineering, or Tech teams.
- Ability to navigate ambiguity and fast-moving environments.
🎁 Benefits
- Competitive compensation and benefits.
- Hybrid work options and in-office collaboration where available.
- Culture of ownership and continuous improvement.
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