Senior Account Manager - DACH

Description About the Role As our Senior Account Manager DACH, you’ll own and grow a focused portfolio of our most strategic and high-value accounts across the DACH region. Working for a leading HR tech company, you’ll manage inbound expansion requests, introduce customers to new products like Tellent HR and WhatsApp Hiring, and design and run your own outbound campaigns and strategic expansion initiatives to drive expansion revenue. This is a high-autonomy role for a commercially driven Senior Account Manager who takes full ownership of their results and leads by example. About the Team The DACH Account Management team consists of two Account Managers. The team owns the full expansion motion for our DACH customer base — driving upsell, cross-sell, and NRR across accounts. You’ll work closely with Customer Success, Marketing, and Product. The team is ambitious, collaborative, and constantly looking for ways to improve how we work and grow together. Your 12-Month Journey First 3 months: You’ll be in front of customers from week one — initially working alongside your colleagues to get up to speed on our portfolio, products, and way of working, before quickly taking full ownership of your accounts and conversations. We have a structured onboarding in place and will actively invest in helping you become successful as fast as possible. After 6 months: You’re independently managing your portfolio and running your own campaigns. You’ve built strong relationships across your accounts, you’re having impact-driven discovery conversations, and you’re consistently generating pipeline. You collaborate actively with your Customer Success counterparts and are a trusted contributor in deal reviews and forecasting. After 12 months: You’ve run multiple self-initiated campaigns end-to-end. You’re managing several complex expansion trajectories simultaneously, with a healthy pipeline and a meaningful contribution to NRR. You’re a core part of the team and a key contributor to how we grow the business together. What You’ll Be Doing Own and grow a portfolio of Tellent’s most strategic and high-value DACH accounts — managing both inbound expansion requests and proactive outreach to drive upsell and cross-sell Generate your own pipeline by designing and executing outbound campaigns — working closely with Marketing, RevOps, and Customer Success to bring them to life Manage expansion deals end-to-end: from opportunity identification through negotiation to close Run impact-driven discovery conversations with customer stakeholders, focused on business value and long-term growth Actively contribute to how the team evolves — bringing your own ideas, raising the commercial bar, and helping shape what great account management looks like at scale Work in close partnership with Customer Success to align on account health, timing, and expansion readiness Maintain strong pipeline discipline and CRM hygiene — accurate forecasting and clean deal documentation at every stage Share customer insights with Product, Marketing, and Leadership to contribute to go-to-market improvements What You Bring Professional fluency in German and strong English communication skills. Proven experience in Account Management within a SaaS or tech environment. A track record of independently building, managing, and closing your own pipeline with strong commercial results A proactive, entrepreneurial mindset: you don’t wait to be told what to do, you take ownership and build from your own initiative Strong commercial instinct with a customer-first approach — you identify expansion opportunities while keeping the relationship and long-term value front of mind Excellent pipeline management and CRM discipline — you keep your forecast accurate and your deals well-documented Strong negotiation and relationship-building skills — comfortable in pricing conversations and value-based selling Experience in selling a suite or multi-product offering is a plus. Experience with Hubspot is a plus. What We Offer Flexible working in the Cologne area as we continue building our local team presence Diverse and international team environment €1,500 annual learning budget Pension scheme & wellness/fitness benefits Country-specific holiday policies apply Work from anywhere for up to 4 weeks per year Apple MacBook and all the tools you need to succeed Home office budget and allowance About Tellent Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System ( Tellent Recruitee), an intuitive HRIS ( Tellent HR), and powerful Performance Management software ( Tellent Grow). With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent — and we’re just getting started. AI in our recruitment process We use our internally developed AI tools to help streamline our recruitment process. However, technology never makes a decision. Every candidate is personally reviewed by our team. Your journey with us is guided by people, supported by tech. Curious about how it works? Read our AI Statement, check our Privacy Policy, or chat with us at [email protected]. If you require accommodations or support during the recruitment process, please let us know — we’re happy to help.