Mid-Market Implementation Specialist - Americas (East)

📋 Description

• Manage end-to-end implementation for Mid-Market and smaller enterprise customers.
• Own 4-8 week implementations, ~15 active at a time.
• Develop and execute implementation plans for value realization.

🎯 Requirements

• Implementation & Project Management: lead onboarding in high-growth B2B SaaS, define scope
• Technical Proficiency: multi-module SaaS, analytics, data models, relational data.
• Customer Centricity: tailor implementations to customer needs and maintain engagement.
• Change Management: navigate processes and help customers adapt to new systems.
• Best Practices & Recommendations: advise on optimal software usage.
• Critical Thinking & Solutions Orientation: solve problems with data-driven thinking.

🎁 Benefits

• High-quality work over quick hacks.
• Product you can truly sell and stand behind.
• Competitive compensation and stock options.
• Long stock option exercise window.
• Unlimited PTO with four weeks recommended annually.
• 12 weeks fully paid family leave in the US (with expansion plans).